Testimonials

I had Auscan come in and replace my 15 year old hot water heater and was very pleased at their fast and efficient installation they took care in my home to cover the floors and removed all the debris afterwards. Lee took time to explain how to use the controls and how long the warranty is. I will recommend them again and again to all my customers and friends, Good customer service and quality workmanship are something i look for in a service company. Richard Granger QCB Appliance Repair

Lee was amazing. He turned what was an urgent stressful situation into a happy ending, going out of his way to fit in my job and doing it all with great advice, humor and kindness. Thank you. I'm so glad I phoned you!

Lee from Auscan Plumbing came out today to fix a problem with my Gas fire. I had called two companies last week and one didn't call me back and the one that did told me he would call me after he had done his scheduling but never did. I called Auscan and provided the details and he told me it would be this week when he could do the job and that he would contact me. Lee the owner contacted me over the weekend and told me possibly Monday 01 October he could do the job he also gave me a price based on the information I provided. Lee called me this morning and said he would come this afternoon which he did and completed the job efficiently and effectively, and the final bill was less than he quoted me needless to say I am extremely happy he will certainly get my business in the future. I highly recommend Lee and Auscan great service great price and fast turn around even though he had other projects on the go Kudos

My gas hot water heater packed it in on a Saturday. I called and left a message with AusCan Plumbing and my call was returned on a Sunday afternoon and I had a new tank installed on Monday. Super quick and professional service. I have required AusCan's services twice and would not hesitate to recommend them and will definitely call them should I ever need such services again.

Outstanding installation (5+ *) job by Lee and team at Auscan Plumbing, always interesting when you open up 25+ yr old plumbing in wall.Thanks for the great new working sink downstairs. We highly recomend Auscan for any job. Thanks again to Lee And Meredith at Auscan, Jamie and Christy L.

This is the second review I've given in regards Auscan Plumbing and Gas Ltd. in the last three years I have had the need to use their services four times . The most current was today for my 89 year old step father who had an issue with his gas furnace and was without heat. I called Lee yesterday and he did the service call today at Noon, he fixed the problem in one trip and even cleaned the operational parts of the furnace then went in every room to ensure that the system was fully functioning correctly before he left. He then called me to advise what had been done. I use Lee and his company because he is reliable, knowledgeable, honest and reasonably priced plus in my experience he has always gone that little bit above and beyond for me. I suspect he does the same for ALL his customers. I highly recommend Lee and his company Auscan Plumbing and Gas Ltd.

Really impressed with the job Lee did. Removed my old hot water tanks in my restaurant and installed a beautiful on-demand system. Excellent and timely work. Recommended. Stephen Mahle House Restaurant Nanaimo

Great service. Would definitely recommend and use again.

So glad we called Lee @ Auscan. He came and gave us a quote for free and was very efficient and honest. He worked around my daycare schedule making sure he wasn’t loud for the “ nappers”. All around a top notch business if you are needing a plumber. I will always recommend Auscan to friends and family ! Thanks Lee!

Auscan Plumbing and Gas Ltd. is a company you can trust. Their work is awesome, great ethics, fast service and wonderful personalities. We trust them for all of our plumbing and natural gas needs.

Highly recommend this company. Lee is my go-to guy Very friendly and knowledgeable. Great communication, prompt service, and reasonable pricing.

A big thank you to Auscan Plumbing for fast and professional service. I referred their services to a local clinic to repair broken toilets. The owners were very pleased with the repairs and will call them again in future.

I would recommend Auscan without reservation. They were thorough, professional and provided great value.

I give this company two thumbs up!

Lee at Auscan Plumbing is a professional; licensed for plumbing AND gas. 1. Lee relocated a basement rough-in shower and toilet in our new home in 2008. After Jack-hammering the concrete, the drain plumbing was re-arranged and new concrete poured. Installation of the two-piece shower stall was properly sealed, shower stall perfectly aligned with the new drain, and zip-lock bags of wet concrete placed underneath for floor support. After I had the sub-floor installed, Lee's crew returned to install the toilet and custom vessel sink and vanity - a perfect installation, even providing a rough-in to accommodate a 'mud-sink' on the other side of the wall. Very pleased with the final workmanship all around. 2. Lee's crew installed 2 replacement toilets and 3 vanity sinks in the upstairs bathrooms. On an Easter Sunday morning, a water supply fitting with a factory defect leaked water into the vanity and onto the floor in the en-suite. Lee himself arrived shortly to replace the fitting. I could have simply turned off the water supply until a regular work-day, but Lee availed himself to attend immediately. Extraordinary service. 3. Lee installed and connected a new combination gas/electric range in the kitchen. One visit, and no leaking gas odor as was the case following a gas-fitter's similar installation in another province. 4. The 7-year old kitchen sink was slow to drain and gurgled. I tried a chemical drain cleaner, but that did not work. And, a 'drain-snake' was too large to fit past the sink's drain fitting. Lee arrived a day or two earlier than scheduled! The P-trap was inaccessible being in a finished basement. Lee cut out a piece of drain pipe from under the sink to install a High Quality 'air-behind-water' valve and also an under-sink access for cleaning. The drain pipe had been coated with a thick lanoline-type chemical residue probably used in dish washing detergent for hand-washing (not used for dishwashers). Like a clogged artery, this had restricted the water drainage and even accumulated in the P-trap below. Lee used his 'drain-snake' many times to loosen the restricting accumulation and followed with many (6 or more?) flushings by filling the sink with water and using a plunger to ensure the P-trap was cleared. > There have not been any issues regarding his work, since. Lee is very knowledgeable, conscientious, and very thorough. Lee, a family man, can be trusted and relied upon to perform top quality and timely service, using high quality and modern materials and parts, and is proud of his work and his reputation. I thank him for all that he has done and will be calling him again to attend to my plumbing and gas needs. I can confidently recommend his services to everyone... COMMERCIAL and RESIDENTIAL.

I have used Auscan Plumbing and Gas services multiple times and have always been impressed with the timely and courteous service. I would highly recommend using there service any day of the week!

Lee has helped us out on 2 separate occasions now over the years installing a gas range and dishwasher and just recently a Hot Water Tank. We have been very impressed both times with his workmanship and friendly demeaner. I would highly recommend him.

My hot water heater recently stopped working and I needed a replacement. It was an odd size but Auscan quickly found one, had it shipped in, and professionally installed it next morning. Thank you so much!

Lee and the team have done a few jobs for me over the last couple years. They're hard working, skilled, honest and very fair with their quotes. Would definitely recommend them!

Auscan was amazing in their response time with our plumbing issue! They went above and beyond to get our issue fixed asap and at a super reasonable rate! 10/10 would use Auscan again!

Lee is freaking awesome! I got my hot water tank replaced the same day that I called, at a great price and enjoyed the process. Really good guy and great service!

I love working with Auscan Plumbing. Meredith was so helpful. She researched and found us the best product for our needs. Service was fast, fair and friendly. I highly recommend them if you want quality service.

Auscan has been to both my mother's houses, my house, and a few that were built new const. Great helpfull, excilent work. Thx

We have a rental property that required a new hot water tank. Auscan came to the rescue w/ timely advice and recommendations on using a smaller, more efficient tank, as we really didn't need the larger size for the number of tenants occupying the space. Not only was the tank cheaper as a result, but our heating costs per month will be reduced by not having to heat a larger tank! Their assistance was prompt and appreciated. At the same time we were dealing w/ the water tank, we had issues w/ our dishwasher at our address. They offered a number of options to alleviate the problem. I highly recommend calling Auscan for all your plumbing needs!

Auscan installed a wonderful boiler system in my renovated house for radiant heating and on-demand hot water--a great system and terrific service including yearly servicing. This is repeat business with Lee and he is a pleasure to deal with!

I have used Auscan Plumbing for numerous projects over the last 6+ years. In my experience I have found them to be professional, reasonably priced and most importantly they get the job done right! I highly recommend them for any project big or small.

Thrilled by how quickly and professional they are, we are more than happy with the work done and conversations about future kitchen reno ideas and look forward to when we can call them back . Fast, easy and reasonable prices, we will be repeat customers for sure

Lee installed all the plumbing when we built our house in 2010. A few years ago he installed a gas line for our BBQ and another hose bib for us. So when we had a new project this year, Lee was the only person we called. Lee does excellent work, is very knowledgeable and always great to deal with. We highly recommend Auscan Plumbing & Gas!

When life happens good people go above and beyond! The shower head arm in my en suite was leaking behind the tile. I immediately called Lee from Auscan plumbing and gas . Lee knew right away what the problem was. I was so great full that Lee managed to make my repair happen ASAP. I know that he was extremely busy but as quickly as he came and did the repair it made me feel like I was important. I so appreciate the above and beyond service I receive. I highly recommend Auscan plumbing and gas I like the confidence and quality of there work. I have piece of mind that my repair was top rate.

Professional, knowledgeable, efficient, friendly, and polite. I will be using Auscan for all my plumbing needs.

As a business owner of Mid Island Granite I can refer my customers to Auscan plumbing I have the confidence that everyone I refer them to will get excellent service from start to finish. I always have positive reviews from my referrals. I have also had the pleasure of using them and have been extremely satisfied with the service

Lee completed our gas fire place install and did a great job, we will have Lee back very pleased with the work he did. We had Lee back and he changed out our gas hot water tank. And installed a shower head system. We will recommend Auscan Plumbing and Gas ltd to all our friends

I've known Lee since 2014.I know his work is good and most of all he's honest.

Our bathtub was leaking. Lee quickly found the problem and fixed it. He found us a reasonable free standing tap fillerwhich looks great. I highly reccommend this company.

Our 11 year old hot water heater stopped working. Lee came as soon as possible the next day and installed a new commercial grade hot water heater and did an excellent job of installing the new hot water heater and removing and disposing of the old hot water heater. He is very friendly and knowledgeable.

Next day after calling Auscan they replaced my hot water tank. They were $200-$300 less than quotes from other plumbing services in Nanaimo and no waiting list. Shawn how did installation was on time courteous and helpful about any questions. I highly recommend them.

Response time was quick. Service provided was helpful, of high quality, and respectful. Value was great. We received assistance over the phone to try to solve our problem before the service call. In the end we required on site service which was timely, professional and safe.

Excellent, professional and friendly service. Great value and highly recommended. Area was left clean and tidy.

Lee was incredibly professional - he delivered the new hot water tank, took care of a couple of previous commitments and arrived back to install the tank at the time he said he would! I HIGHLY recommend Auscan!!

Friendly, prompt service on my tankless water heater. I'm happy to have found a reliable plumbing service in case of future needs.

I highly recommend Auscan Plumbing. Fast, efficient & friendly.

As a business owner I looked for professional companies I want to associate myself with and be able to refer to my customers. With Auscan I have the confidence that everyone I refer them to they will excellent service from start to finish. I continue to refer them and always have positive reviews from my referrals. I have also had the pleasure of using them and have been extremely satisfied with the service. I will continue to refer them to all my customers and friends. A quality company for sure

We used Auscan recently to have our old hot water tank replaced with a new gas tankless hot water on demand system and to run a gas line for our new kitchen range. Lee was friendly, incredibly knowledgeable and quick to deliver on his quote, setup an appointment to do an inspection prior to installation and then perform the work. I truly value that he delivered on everything he said he would do from installation date to how long it would take to complete the work and when we got our range delivered he was able to come over quickly to connect it so we could make dinner that night. Lee also helped us apply for our Hydro rebate for the installation of the energy efficient new system. Auscan has been a delight to work with and I would not hesitate to recommend them to any of my friends - they are the only company I would use!

Just had Auscan Plumbing install a new hot water tank in my condo. It went very smooth, the installer was courteous , knowledgeable and on time. The price was the same as I was quoted over the phone. I would recommend them to anyone

Lee and Meredith were incredibly helpful and responsive when costing out a hot water tank replacement and toilet replacement work.

It's nice when you are in need of a fix - you find good people. Auscan responded to our call for a Hot Water Tank replacement, quickly and offered a competitive rate. We decided to upgrade to a bigger capacity tank and Auscan was helpful with options. Installation was prompt and with a quality unit. Again, always nice to find good people to work with. Thanks, Lee & Beth Poirier